Cancellations & Refund Policy
Last updated: August 2026
B2B Platform Policy Summary:
Infinite Packages operates strictly as a B2B travel management software and inventory provider for independent agents. Cancellations and refunds are processed strictly according to supplier guidelines and service tier terms.
1Supplier Pass-Through Cancellation Rules
All travel inventory (including flights, hotels, ground transfers, and activities) booked through Infinite Packages is subject directly to the cancellation policies of the underlying third-party suppliers (Airlines, Hotel Networks, and DMCs). Infinite Packages acts as a technology intermediary and cannot override supplier penalty fees.
2Platform Usage & Software Fees
Any platform access, software setup, layout customization, or digital service fees paid to Infinite Packages are non-refundable once the service has been provisioned or access credentials have been delivered, except as explicitly required under applicable law.
3Refund Processing Timeline
Approved refunds resulting from supplier cancellations or deposit adjustments will be credited back to the original source payment method within 7 to 14 business days after supplier verification and settlement.
4Customer Disputes & End-Client Liability
Travel agents and sub-agents using our quotation platform are solely responsible for setting their own customer-facing refund and cancellation terms with their end-clients. Infinite Packages assumes no liability for disputes between travel agents and their end-customers.
Refund Support & Help Desk
Infinite Packages Billing Team
Phone: +91 8882414703
Email: support@infinitepackages.com
Response Time: Within 24 business hours
Have questions regarding a specific booking refund? Contact us at support@infinitepackages.com